Return & Refund Policy

We hope you are delighted with your new Mary & Mason Jewels. However, if for any reason you are not completely satisfied with your purchase, we are happy to offer an exchange or refund.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you received your item to request a return. All approved returns are shipped to our central warehouse in Asia.

All returns must be approved before shipment. Follow these 3 simple steps to return your product:

Step 1: Contact Us

To request a return, email us at contact@marymasonjewels.com with your order number and the reason for your return. All return requests must be made within 30 days of the delivery date. After this period, we are unable to accept returns. Our team will review your request and guide you through the next steps.

Step 2: Send Your Package

Once your return has been approved, ship the items to the address provided by our team. Please note:

• Use a shipping method with a Track & Trace code so you can confirm delivery.
• Returns sent to local or domestic sorting centers will not be accepted — all returns must go to our central warehouse.
• Mary & Mason Jewels does not offer free returns. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Items must be unused, returned in their original packaging, and include all accessories, manuals, and documentation. Items that do not meet these requirements may be refused.

Step 3: Receive Your Refund

Once your return has arrived at our warehouse, your refund will be processed within 14 business days. You will receive a confirmation email once your refund has been issued.

Refunds are issued to your original payment method. If you do not see the refund after 14 business days, please contact your payment provider.

Please note that for non-defective items, original shipping and handling fees are non-refundable.

Items Not Eligible for Return

• Personalized or custom-made products
• Items purchased from third-party retailers
• Incorrectly ordered items
• Items damaged due to customer misuse or mishandling

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at contact@marymasonjewels.com with the following information:

• Order number
• Proof of purchase
• Photo or video of the item (if applicable)
• Full shipping address
• Phone number

In some cases, we may request additional visual evidence before issuing a replacement or refund.

Warranty

We offer a warranty on all jewelry for issues related to manufacturing defects or material faults.

This warranty does not cover:

• Lost or stolen items
• Normal wear and tear
• Improper storage or care
• Any post-purchase alterations

To initiate a warranty claim, please contact us at contact@marymasonjewels.com.

Changing or Canceling an Order

You may change or cancel your order within 5 minutes of placing it by emailing us at contact@marymasonjewels.com with your order number.

Approved cancellations are subject to a 2% processing fee.

Return Address

All approved returns should be sent to:

Name: Wu Xi
Address: Building 4, 4th Floor, 58 Baiye Road
City: Dongguan
Province: Guangdong
Postal Code: 523000
Phone: +86 19329021556